Managing Your Events

Event List View

The event list has 3 main columns. The first shows the date of the event. The second column shows the percentage of tickets sold if the event capacity is specified, otherwise it shows the actual number of tickets sold. If the event is cancelled, an "X" will be displayed. The third column displays the name and date of the event.

How Do I Check-In Registrants At An Event?

You can use the event dashboard to check in registrants. From the event list or calendar, click on the event, then click on the Dashboard tab. Then click on the box under "Chk In" next to the registrant's name to check them in. If the registrant has an account, the check-in will be logged in their account Timeline.

How Do I Email Reminders And Updates To Registrants?

From the event click on the Group Email tab, from there you can create an email that will be sent to everyone who registered for the event.

How Do I Cancel A Registration And Provide A Refund?

From the event Dashboard, click on "Edit/Refund" on the registration line, then click on "Void tickets & full refund". We will process a refund for the full amount through your payment gateway and send a cancellation email to the registrant.

How Do I Change Tickets / Process A Partial Refund?

From the event Dashboard, click on "Edit/Refund" next to the registration, then click on "Edit Registration". Here you can edit the registration information as well as change ticket quantities. As the admin, you can edit the sub-total and tax directly, to accommodate discounts, etc. Make sure to edit these amounts after completing any changes to the tickets, as selecting tickets will re-calculate the sub-total and tax.

If the final amount is less than what was originally charged, we will process a partial refund for the difference.

Note: You cannot increase the amount from what was originally charged, since we no longer has access to the credit card information to bill the user. To add tickets and bill any additional amount, use "Add Registration" instead.

How Do I Cancel The Event?

From the event Dashboard, click on "Cancel & Refund All". We will process a refund for the full amount through your payment gateway and send a cancellation email to all registrants.

Transaction & Refund Fees

Fees vary according to the terms between you and your payment provider. Please refer to the credit card processing fee policy with your payment provider for more information about whether you will be responsible for any fees.